China Biguanide factory Company Profile Product Advantages The Product Scenario Our Advantage FAQ Packing Shipping About Us Xiamen Huaqiangda Biological Technology Co., Ltd. is located in Xiamen Special Economic Zone, Fujian Province. With modern office environment and convenient transportation, mainly engaged in the research and development of raw materials and preservative formulations in the fields of biotechnology, wet wipes, cosmetics, perfumes, etc. It is a biological high-tech enterprise integrating RD, production, sales, distribution, and import and export. The company has an independent modern plant, 100,000 levels of clean production workshop, standardized microbiological laboratory and fine chemistry laboratory. Company to "leading science and technology, quality-oriented, credibility first" business philosophy, over the years set up a team of professors, high-tech, doctoral, master's degree, etc. composed of experts, for continuous research and development of antibacterial technology to provide strong intellectual support and talent assurance. Product Advantages Advantage: 1. Certificate: CE/FDA/ISO9001/CO/SGS/MA certifications 2. Production capacity: 100 ton per month 3. Experienced workers and completed facilities 4. Guarantee Superior Quality 5. Promise Most Competitive Price 6. Ensure Adequate Supply 7. On time Delivery- 8. Testing Before Shipment 9. Keep Tracking for Customers 10. TOP After-Sale Service 11. Regularly Notification About New Products 12. OEM Supported and small qty allowed 13. Safe Payment,Top Quality,Fast Delivery 14. Provide one-stop service, from inquiry to delivery 15. RD technician Team of daily chemical raw materials products for over 15 years 16. We just focus and do the professional and suitable products for our customer. 17. Top quality: We have strict quality control system and good reputation in the market. 18. Shipping expenses enjoyed big discount from forwarder and express company 19. High efficient big shipping company cooperated. 20. PAYPAL, TT, Western Union accept 21. Small order and rush order can be accepted. 22. Advanced equipment and managerial experiences. 23. Good Quality: We have strict quality control system 24. Keep regular stock to ensure prompt delivery 25. Professional sales teams will give you timely response 26. OEM ODM Manufacturer 27. Sample Order is Acceptable 28. High Quality Control 29. 7*24 Professional After-Sales Service 30. Factory Price With CE/FDA/ISO9001/CO/SGS/MA Certificate 31. Professional Research Development 32. Our Monthly Production Quantity are about 100 ton 33. We have our own factory with many skillful workers 34. High quality with competitive factory price,deliver on time 35. The factory has test department,to make high quality. 36. OEM ODM service will be accepted according to the order quantity. 37. Sample fee refund when total quantity is up to certain quantity. 38. All the goods can be sent out only if they are proved to be good quality. 39. The Warranty period is 12 months after the shipment. 40. We will keep update about the shipment status until you received the goods 41. We will try best to provide you the most effective support: Technical support or after-sales service. 42. Sample order is acceptable 43. We will reply you for your inquiry in 24 hours. 44. After sending, we will track the products for you once every two days until you get the products. 45. When you got the goods ,test them and give me a feedback. 46. If you have any questions about the problem,contact with us,we will offer the solve way for you. Our Advantage: 1) Diversification of daily chemical raw materials 2) Professional customization 3) Excellent quality 4) QC check before delivery 5) Custom brand lable 6) Custom made package box 7) Competitive factory price 8) High quality and reasonable price Our Advantage: (1) Competititve price (2) Verious items for you to choose (3) Fast delivery time (4) Professional engineer service for you (5) Top quality control Our Advantage: 1. Nice workmanship 2. Provide a variety of formula services 3. Good price 4. Short production leading time 1. All items in our shop are 100% Brand New and never used. 2. We stand behind every product we sell. If you're not pleased with your purchase, we'll be happy to make an exchange or refund the product price less SH within 30 days of your purchase via parcel post. 3. Please contact us before you return the item, we will offer you the right return address 4. For any exchange or refund, we need the product must be in its original receipt, including the box, packaging and all the accessories. 5. Buyers are responsible for the returning shipping cost. Shipping and handling charges are not refundable. 6. Refund and replacement: Once the carrier has received your item, Please allow up to 10 business days for returns to be processed. 7. Our goal is to make sure you are a happy customer and pleasant shopping with us. 8. If you are satisfied with the purchase and our total service, your comment is very important in our business success. Please take a minute to leave us a positive feedback with an overall Detailed Selling Rating (DSR) of 5. 9. If you are not satisfied with your purchase in any way, Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues. The Product Scenario Benzalkonium Chloride is primarily used as a preservative and antimicrobial agent, and secondarily used as a surfactant. It works by killing microorganisms and inhibiting their future growth, and for this reason frequently appears as an ingredient in antibacterial hand wipes, antiseptic creams and anti-itch ointments. It can also be used as a bactericide for surgical instruments and heat-labile items, cosmetics sterilization, wet wipes liquid additives, sanitation environment disinfection, industrial circulating water sterilization and algae, it can be used as a sterilization and antifungal agent in the textile printing and dyeing industry. Softener, antistatic agent, emulsifier, conditioner. Sterilization of grain warehouses, livestock barns, silkworm houses, mushrooms, white fungus and other cash crops breeding sites and equipment, paste, gelatin and photographic film preservatives, washing and disinfection of wound infections, widely used in skin and surgery during medical operations Disinfection of instruments is also widely used in sterilization, disinfection, antiseptic, emulsification, descaling, solubilization, etc. It is also a leveling agent for cationic dyes to dye acrylic fibers. Cetylpyridinium chloride (CPC) is a quaternary ammonium salt antiseptic that is used in many over-the-counter personal-care products such as mouthwash, food, pharmacy, medicine, cosmetics, daily chemical products, wet wipes, industrial additives, precision electroplating, water treatment, oil field chemicals and other industries. Chlorphenesin is been used as Anti-mold skin care products, mildew-proof cosmetics, mildew-proof wipes, facial moisturizer, anti-aging essence, sunscreen, foundation, eye cream, cleanser, mascara and concealer. Sodium Lauryl Ether Sulfate SLES 70% is widely used in many personal care and home care products like Shampoo, Bubble Bath, Shower Gel, Face Wash, Dish Wash, Liquid Detergent and Hand Wash. It is also used in the printing and dyeing industry, petroleum and leather industry as lubricant, dyeing agent, cleanser, foaming agent and degreasing agent. Silver ion is widely used in hand sanitizer, wet wipes, masks, atomizers, mouthwashes, antibacterial socks, shampoos, sanitary napkins, etc,. It also can be used in making public environment and air disinfection, skin allergies, wound treatment or burns, swimming pool water treatment, pet skin deodorization , Anti-virus, textiles, ceramic products, medical and sanitary disinfection. phenoxyethanol works as a stabilizer in perfumes, fragrances, soaps, and cleansers. In other cosmetics, it's used as an antibacterial and/or a preservative to prevent products from losing their potency or spoiling. When combined with another chemical, some evidence indicates that it's effective at reducing acne. Phenoxyethanol also used as insect repellent, external disinfectant, cellulose acetate solvents, dyes, inks, resins, preservatives and other medical uses, detergents, cosmetics, wet wipes, air freshener disinfectants, deodorants, medical equipment , Fabric and leather finishing agent, can also be used as a surgical drug to prevent skin acne, wounds, burns and scalds and other surface infections. Our Advantage 1. Our Advantage: (1) Competititve price (2) Verious Chemical raw materialsr for you to choose (3) Fast delivery time (4) Professional service for you (5) Top quality control 2. Our advantage: 1. 1 MOQ: It can meet your promotional business very well. 2. OEM Accepted, We can produce according to your requirements and design . 3. Excellent Service: We treat clients as friend and 24 hrs customer service. 4. Top Quality: We have strict quality control system and enjoy good reputation in the market. 5. Timely Delivery: Your order shall be shipped once finished 6. Shipping expenses enjoyed big discount from forwarder and express company (Long Contract) . 3. Our Advantage: 1) Professional daily chemical raw materials made experience factory direct selling (quality is promised, price is the most honest) 2) 24 hours trade manager online service. 3) high efficient big shipping company cooperated. 4) Warranty time: 2 year 5) Fast delivery time coz we enlarged already. 4. Our Advantage: 1) We have over 5 years of professional and export experience; 2) Our company is certified by a variety of certificates; 3) We have plenty of experience in sales and design area; 4) Low MOQ: 1 KG. It can meet your promotional business very well; 5) Good Service: All inquiry will be replied in 12 hours; We help to do design for FREE; We treat clients as friends; 6) Good Quality: We have a strict quality control system. Good reputation in the market; 7) Fast Cheap Delivery: We have big discount from forwarder (Long Contract) ; 8) We offer a convenient door to door DDU delivery service, also have economical sea transportation. 5. Advantage (1) Newest Model+ Best Price+ High Quality (4) We have all kinds of chemical raw material (5) Packing: We can customize packing according to your need (6) Service: Excellent Service and sincere service attitude (7) Fast delivery (8) Small MOQ (9) Quality guaranteed: Certified by multiple certificates 6. Our Advantage: 1) Professional daily chemical raw materials made experience factory direct selling: Can deal with your daily chemical formula problems and logo quickly and efficiently. 2) 5 Years exporting experience: make sure the products could arrive in your workshop smoothly. 3) Professional Custom Service: make sure your request can rapidly perform accurately 4) Short Lead Time 5) Best and Steady Quality Competitive Price 6) 1 pcs MOQ 7) Strict quality control 8) Professional Manufacturer, with pretty competitive price 7. Our Advantage: Quality guarantee The factory have test department,to make high quality. 24 hours online to waiting for your contact. 8. Our Advantage: 5years experience We have more than 12 years experience in doing OEM service. Quality guarantee We can accept Trade Assurance order on Alibaba. More protection for your business. 24-hour service welcome to contact with us on Whatsapp/TEL/Email. 9. Our Advantage: 1. We pay 100% of the attention to achieve 300% of the order quality. 2. We produce your goods after more than ten working procedure 3. We have a professional sales team to provide 24 hours service to follow up. 4. We have experienced a factory with the fastest speed to complete the order. 5. We have a professional engineer team to make your idea come true. 10. Our Advantage: We offer better services to our buyers, we have all kinds of chemical raw material . We offer OEM service to our buyers. 1: Access to different grades of material, in house production of the products. 2: Able to provide a different collection of accessories for products. 3: Qualified staff with professional knowledge of the products. 4: Around the clock communication facility for providing up to date information for the orders. 5: Independent laboratory and rd department. 11. Our Advantage: Perfect pre-sale, sale, after-sale service system. 12. Our Advantage: Our factories staff dedicated and skilled workers. Furthermore, our quality assurance team is tasked to check every step of the production to ensure the best quality goods for our customers. We can provide samples according to customer needs, discuss and develop various formulations together. 13. Advantage (1) Competitive price (2) A variety of daily chemical raw materials for your choice (3) Fast delivery time (4) Professional sales service for you (5) Top-quality control 14. Our Advantage: a. Pre-sell service: will explain all the details of products, service, process to customers and help them to make orders. b. Producing service: will updates the whole process of production to customers, and communicate with customers in time if there is any emergency situations. c. After production: we will arrange the most suitable shipping for customers d. After delivery: we will feedback to customers on time for quality feedback, selling situations, and offer some good advice to them 15. Advantage: Fast delivery 16. Advantage: 1. Quality control strictly: There are 3 times quality checking before delivery. 2. Fast delivery: Fast delivery is guaranteed. 3. Re-orders: After finishing an order, we will keep all the files and full set of printings for re-orders. 17. Our Advantage: 1. Low MOQ-1 set 2. Factory sale directly 4. Good quality: There are 3 times of quality checking before delivery. 5. Re-orders: After finishing an order, we'll keep all the files and a full set of printings for re-orders. 18. Our Advantage: 1) Excellent equipment 2) An excellent technician with over 12 years experience 3) We are manufacturer, saving the agent fees and reducing the cost for you 6) Good after-sales service 7) High quality guaranteed 19. Our Advantage: 24 hours instant and comfortable customer service. Shipping status notification during delivery. Regular notification of new styles hot selling styles. 20. Our Advantage: Efficient sourcing Professional Rd Reasonable price with good value Fast turnover production All stage quality assurance Comprehensive logistic support 21. Our Advantage: 1, Pick and choose high-quality raw materials. 2, Employ experienced workers, use professional machines. 3, Make casual inspection regularly during the process of production. 4, we have a QC team to control the making process for every order. And also makes double 5, Keep on a strict quality standard. 22. Advantage: 1. High quality 2. Sample order 1 set is ok 3. Factory-Direct price 4. offer service of adding customer's logo 23. Advantage: (1) Our advantages are best quality control,punctual delivery, good communication and reasonable prices. (2) Since we have our own factory we can offer you the most competitive prices and quality saving the agent fees and reducing the cost for you. (4) We have a strict and professional QC system, each model is being checked prior to delivery to insure our high standards and quality. (5) We believe every order deserves personal attention and are detected to make every order and reorder experience to be fast, smooth, and error free 24. Our Advantage: 1. good transportation 2. 12 years experience with sincere service 3. Competitive price with good quality 4. Timely delivery and samples schedule 25. Our Advantage: 1. We strictly choose the good quality raw material 2. The strict control of quality 3. We will check and test every product before delivery 4. Professionals detection, the indicators,follow-up QC strict control with the line 26. Advantage: good quality, reasonablecompetitive price, excellent service. 27. Our Advantage: Safe Payment,Top Quality,Fast Delivery 28. Our Advantage: 1) Attractive price 2) High-quality product 3) Short lead time 4) Our factory professional team of workers, good service and inspection QC. FAQ Q1: What is MOQ(Minimum order quantity)? A: In general, it is 100KG. According situation, it is negotiable. Different quantities for OEM or ODM, which is determined by different task workload. Kindly contact us for details. Q2: Do you accept customization? yes, we did produce as customer requirement for Business Partner, OEM ODM are welcomed. Q3: Could you offer free sample to test? Yes, sure. For regular VIP agency we offer free sample when New Products Launch, for New customer you pay the sample fee first when your Order reach required amount we minus the sample Cost for you. Q4: When can you ship the items? 3-5 days for sample, 3-30 days for bulk order, depends on the quantity Q5: when can I find tracking information on internet? Usually, we will give you tracking number and you will find the tracking information in 2 days. Q6: How do you ensure your quality? Before delivery, we will check the quality of items strictly one by one. Q7: Are you trading company or manufacturer? A: We are both traders and have our own factories. Q8: How long is your delivery time? A: Generally it is 1-5 days if the goods are in stock. or it is 7-15 days if the goods are not in stock, it is according to quantity. Q9: Do you provide samples? is it free or extra? A: Yes, We can provide samples free of charge. But you need to pay for the shipping. Q10: What is your terms of payment? A: The payment terms for chemical raw materials are 100% T/T in advance. If you have another question, PLS feel free to send email to us. Q11: Is the transportation safe enough? We pack the goods very well. You will get the goods on hand with good condition. Q17. What is your MOQ? A: In general, it is 100 KG. According situation, it is negotiable. Different quantities for OEM or ODM, which is determined by different task workload. Kindly contact us for details. Q19: What certificates do you have? A: CE, FDA, SGS, MA, CO, ISO9001. Q20: How long is your shelf life? A: 24months. Q21: How do I place an order with you? A: When you see an item you like on our website, you can let us know the item numbers of which you are interested in by sending us e-mail us. Q22: What kind of payments do you accept? A: We usually accept T/T. Q23: How do I know my order was accepted? A: We'll email or fax you the sales confirmation in 24 hours when we received your order sheet whatever via e-mail or fax. We will also send you the proforma invoice along with the order confirmation. The delivery date/Payment terms agreement/Quality reference/Order value /Our Model number/Material/Packing detail/Volume etc will be marked in the proforma invoice. When we received deposit, we will start the production. Q24: What's the lead-time for my order? A: That depends on the quantity, the style and the packing of your order, we usually produce about 100 TON monthly. Q25: MOQ A: In general, it is 100KG. According situation, it is negotiable. Different quantities for OEM or ODM, which is determined by different task workload. Kindly contact us for details. Q26: What is the Quality Reference A: Equal Same as the submitted samples Q27: What's your Quality Policy: A: Our grow-up has been based on the high quality products and good services we offer to our customers. We also feel very proud of our high quality products. If any products you received with defective products whatever in manufacturing or shipping way that's different from the approval samples, or If you are unsatisfied with any of the goods with the suitable reasons, You can provide us the documents proof to make the return. We will gladly take back the items and refund you the original purchase price. Q28: Can you arrange the freight forwarder on behalf of your customer? A: Yes, we can. We are willing to use our customers' freight forwarder. Also we would like to recommend you to the freight forwarder. Q29: What kind of ear piece is compatible with your handheld radio? Any earpiece with Kenwood connector will work fine Q30. What forms of payment do you accept? We usually accept T/T in alibaba. Q31. How do I know if it is safe to deal with you? We takes great pride in offering a safe and secure experience. We also respect your privacy and we're committed to protecting it. Q32.Is there any discount for bulk/volume purchases? We do provide discounts for some bulk/volume purchases. Please email our customer service for more details. Q33. Do you ship internationally? Yes, we do! Q34. How can I contact you for additional assistance? Email Customer service: please email us via [email protected], and we will respond to your email as quickly as possible, usually within 24-48 hours. Q35. How do I change the shipping address? Please contact customer service immediately if you need to change the shipping address. Please be advised that some orders are shipped very soon after payment and it will not always be possible to make changes to the shipping address. Q36. Why am I unable to track my order? It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse. Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither us nor express is able to track the exact location of the package in transit. Q37. Taxes, Customs, Duties If the package is checked by your country's customs office when the item arrives in your country, most websites are declaring that you are responsible for import duties, tariffs, and taxes. Q38. When will a replacement be sent? Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item. Q39: How can I get the discount? A: The discount is up to your order quantity. Small order is accepted as well. Your rolling order can help you get a discount. The raw material and custom logo will influence the price. Q40: Are you a factory or trading company? A: On one hand , we are manufacturer of chemical raw material , we have our own factory. on the other hand, we export our product to all over the world, we also have our own trading conpany. . Q41: Can you create the logo and package for me? A: Yes, of course, our professional design team is always available here. Q42. Can I get everything customized here, like label and packing box etc.? A: Definitely yes; just kindly advise us your special demands, we' ll get the job done. The customized package needs cost. It depends on the quality of package. Let' s talk about the custom-made package in details. Q43. What is your sample time and bulk order production time? A: Our sample time is 3-5 days. The bulk order Production time is 15-20days. Q44. Can you delivery the cargo to my country? A: Yes, we can send the cargo by sea, air or express(DHL, TNT, UPS, FEDEX). We have our own agent.The price is cheaper than official express courier. Express takes 8-25 days and shipping takes one month. Q45. How many ton of chemical raw material can you produce per month? A: We can produce 100 ton per month. Q46. Can we make our own brand? A: Yes, we can supply the OEM service. Q47. Where is your factory located? How can I visit there? A: Our factory is located in Xiamen, Fujian. All our clients welcome to visit us! Q48. How can I get some samples? A: We are honored to offer you samples. If we have the sample in stock, we will provide you. 2. If the sample is customized, we will make it for you, then you should pay the sample fee and freight, anyway the sample fee will pay back to you in the later orders. Q49. How does your factory do regarding quality control? A: Quality is priority.Attach great importance to quality controlling from the very beginning to the very end. Q50. What's the best price you offer? A: The price depends on the material , the quantity, the design and the logo.You can tell us more details that we can quote you with the price.But we ensure that we can give you a best price and the quality. Q51. Can I get a sample before bulk order? A: Yes, In order to text the quality , you can get a sample before bulk order. We are very confident about the quality . And the sample time is 3-5 days. Q52. What can i do if there are defective products? A: In this case, please contact us as soon as possible, we will take quick measurements to solve it. Q53. Could you please send me your catalogue and price list of all your products? A: Sure. Here are our catalogue for your reference. Hope you will see. There are all the style hat we can produce. Q54. How can we avoid delay? A: on-time delivery is very important for our business;once we promise the time, we would do it; if we fail we would take responsibility, discount is given or even air freight! Q55. What is huaqiangda good at? A: We are specialized in the production of various daily chemical raw materials, wet towel liquid medicine, and provide a variety of cosmetic technology formula. Q56. What is your main products? Benzalkonium chloride, sipyrkonium chloride and other quaternary ammonium salts, chlorphenyglycerin, IPBC and other mildew inhibitor, silver ion solution. Q57. What's the best price you offer? A: The price depends on the material , the quantity, the design and the logo.You can tell us more details that we can quote you with the price.But we ensure that we can give you a best price and the quality. Q58: Can you help to package design? A: Yes, you could just tell us your idea, we will advise some reference items and help to design package especially for you. Q59: What about the MOQ? A: The MOQ is 100 kg design .But we want to support you with your new business , small order is OK if we can do it .Many new factory choice to work with us in the beginning and we are very happy to watch them grow up. Q60: Can I get a sample before bulk order? A: Yes , In order to text the quality , you can get a sample before bulk order. We are very confident about the quality . And the sample time is 3-5 days. Q61: What about your after-sale service? A: We reply every enquiry within 12 hours and try our best to meet the demand of the customers , will consult and follow the relevant sellings and handlings. Q62: What are your manufacturing and shipping time? A: About 15-25 days after confirm the details . Q63: What shall we do, if we need to put logo on the product? A: Just send the logo by email, attached the picture by PDF or JEPG files , and inform us the panton Q64: price is a sensitive topic .how do you comment on your price level? A: Our product lines belong to reasonable prices in high quality , we would like to establish nice and long business relations with customers . Q65: Do you have any better way to quicken the delivery time? A: Since all process on after the approval of samples , the quick correct samples will certainly save much time, From the past experience, if the customers want to change the logos or designs after the samples done, the repeat samples will take more time. so please ensure there are no misunderstanding in the first time . Our production department arranges all orders in strict rotation of arrival time of T/T deposit.The earlier payment reaches us , the sooner the delivery time will do . Q66: What is your policy of samples? A: Since our products are becoming more and more popular and there are many customers will ask for free samples, Our samples are always free, but you have to pay for shipping. 67 What is your usual term of payment? A: Daily chemical raw materials are 100% T/T Q68: Do you have a good RD team? A: Yes, we launch a series models every year and update our website and cata logue with new items Q69: What is your standard packing? A: Our packaging is usually 25KG/barrel. It can also be customized according to your needs. Q70: What is your option for small orders? A: Except for some materail have the min quantity limitation , acctually we can accept the min order quantity at any quantity.Just the price will be different as the produce cost will be share by the quantity Q71: How about your lead time to send sample? How about sample charge? A: Generally around 1-2 working days to send sample. Sample fee depend on the design. For stock samples need, we will not charge the fee and clients are expected to pay for freight only ; We will charge the fee for developing new sample that called custom-made samples, and sample fee will be refunded to you if committed bulk order placed. Q72: What is the shipping methods? A: DHL, UPS, TNT, FEDEX, by sea, by air etc Q73: What should we do if we cannot find the right thing in your site? A: Please contact us to provide the products you need, we will give you A quotation about your needs. Q74: What is your advantage? A: 1.Factory price 2.Quick customer service 3.On time Delivery 4.Guarantee Superior Quality 5.Keep Tracking for Customers Q75: Are you a factory or trading company? A: On one hand , we are manufacturer of chemical raw material , we have our own factory. on the other hand, we export our product to all over the world, we also have our own trading conpany. Q76: How many staff in factory? About 100 people. We have automatic production lines. Q77. What kind of payment do you accepted? Payment welcome T/T in alibaba. Q78. Do you accept oem project? OEM order is warmly welcomed and we have lots of successful experiences in doing OEM projects. What' s more, we have design team who can give you the professional suggestions on package, label printing, etc. Q79. How can I become your exclusive dealer? Well, we' d say it depends on different regions, for more details, please consult our sales representatives. Q80. Where can I download the latest catalogs? You could download our latest catalogs on our website Navigation of "Download". Q20Two years(from date of purchase). Q81. I am a retailer on Amazon E-bay, Can we get your support? If our qty is very small? Yes, we can offer sample for market testing, later if ok, we can offer logo printing service and OEM gift box design Q82. How will you make sure your quality? We usually offer 2 years quality warranty. If needed, We usually offer one year quality warranty. If needed, we will offer coa on mass production delivery . Q83. I am a big buyer; can you send me free samples before I make a big order? All our samples are free, you only need to pay for shipping. Q84. How soon the order is processed and shipped? Normally we have all items in stock, We will arrange for shipping within 3 days after your payment. If order amount is over 1 container, additional days may be needed to prepare and stock the items. Usually, it takes about 20-30 days to finish the mass production. Q85. When I call the phone number listed on your web site, there is no answer? Because of the time difference, maybe we will miss your call. If you are urgent, please send us email: [email protected]. Once receive you email, we will contact you within 24 hours. Q86. What is the MOQ and the samples time? Our MOQ is 100 KG. And the samples time is 2-3 days if there are no special requests. Q87. What's your regular payment term? Our regular payment term is 100% T/T in alibaba. Q88: Are you factory? A: On one hand , we are manufacturer of chemical raw material , we have our own factory. on the other hand, we export our product to all over the world, we also have our own trading conpany. Q89: Do you have any certification? A: Yes, our radios have CE, ISO9001, FDA, SGS, MA, CO. Q90: When can you ship the products after payment? A: Usually for sample order we will arrange shipping about around 3-7 days after confirm your payment.For bulk order, it will depend on your quantity, usually around 20 days upon receipt of 30% deposit. Q91: What is your payment terms? A: Usually T/T in alibaba.Because it's safe for both sides. Q149. How to place a order? 1. Offer needing details (models, quantity, product customized demands, shipment) to us. 2. We will make PI and send it to you. 3. Checking the PI and confirm it, then you pay the payment; 4. We will arrange the production quickly once payment received. 5. Taking photos for mass production, production finish then deliver the goods soon. 6. Send the tracking number to you and track the goods until you receive goods. Q92. Can I have my own logo on the products?(OEM) Yes, you can put your logo on the products with a required order quantity. Please just send us the information of your Logo. Q93. Can you design one specially?(ODM) Yes, send us details and a sketch or a picture of your requirements and we will quote you our best price. Q94. Your products meet CE/FDA requirements? Yes, Our products have been ex ported all over the world like America, Europe, Middle East and so on. We get CE, FDA, ISO9001, CO, SGS, MA, approval for our products. Q95. May I custom my brand on it?and what's the MOQ? A: Yes, we provide OEM and ODM service according to your design and your standard to make the produce.Our MOQ is 100 KG. Q96. The MOQ of your OEM is 100 KG? but if we are order less it for 30 KG or 50 KG, is is ok? A: Yes, it is no problem, we also can do it, but the price just a different. Q97: What industries are your products mainly applied in? A: Our products basically include all kinds of daily raw materials, silver ions, etc., mainly used in wet wipes, cosmetics, disinfection supplies and other fields. Q98: How long is the warranty period of your products? A: Our officially promised warranty period is two whole year and starts from the date when the customer takes delivery of the products. Q99: What are the modes of transportation your company adopts? A: We usually use Express, Air Freight and Transport by Sea. Q100: What is the warranty period? A: 2 years Q101. When can I get the quotation? We usually quote within 12 hours after getting your inquiry. If you are very urgent, please contact us by telephone, email, or whatsapp/wechat. Q102. How can I pay for my order? You can pay for your order via Western Union, T/T and MoneyGram. We will send a invoice including all cost for confirming the order. But please notice that we are not responsible for any import tariff or customs clearance fees. Q103. How long can I get my order when I paid for it? Items will be sent within 3 working days after your payment is confirmed. We will send to you via Express by Fedex, DHL or by air. You will receive it in 3--5 days. Please notice that we are not responsible for any accidents, delays or other issues caused by the forwarder. Q104. What payment method can your company provide? 100% T/T in alibaba Q105. Can you offer CO, CE these documents for customs clearance? Yes we can help you find the agent to do for you, but the CE/CO/FDA/SGS/MA cost need to be paid by yourself. Q106. Can you offer the sample for me to test the quality first? Yes, we can offer the sample , but shipping cost need to pay by yourself, the fee will return to you when place order. Q107. Q: Can I buy the samples for test before placing bulk order? A: Yes, welcome. But you should pay the shipping cost by yourself. Q108. Q: How many quantity for your mini order? A: In general, it is 100 KG. Q109. Q: Can you accept Customized? A: OEM ODM are acceptable. Q110. Q: How long of the delivery time? A: It depends on your order quantity. Normally, the delivery time is within one week after payment received. Q111. Q: What's your payment terms? A: We accept payment by L/C/TT/ Western Union/PayPal etc. Q112: When can you ship the items I choose? A: We can send out the items in 3days; Q113: When can I get goods on hand? A: For courier service 3-7days: 15days for Hong kong post mail Q114: Is transportation safe enough? A: We pack the goods very well; you will get goods on hand with good condition Q115: How to ensure product quality? A: -We can provide you with samples for your use test or component test; -We have a full set of product certification, which are tested and certified by authoritative organizations, so that you can purchase with confidence; -There will be a factory inspection report for the batch of products when the product leaves the factory; -The product will undergo 3 QC inspections during customs declaration; Q116: What are your advantages? A: 100% manufacturer, your professional and trusted supplier of chemical raw materials. -Any offer will be taken seriously. -Good suggestions and suggestions for the products you want will be provided when needed. -High quality and best ex-factory price. -Strict management and quality control system -Delivery is guaranteed. Q117: What is your MOQ? A: Generally it is 1000 kg. Any trial orders smaller than MOQ are warmly welcomed. If you have a sample order, please feel free to contact us (samples are free for you, and the shipping costs are borne by you.), so that we can provide you with some shipping suggestions according to the quantity you need to save costs. Q118: How to save costs? A: We are a direct factory, there is no middleman to earn the difference; -If the quantity you need is small, we have it in stock. Since it is the first cooperation, we will give you the greatest discount; -If you need a large quantity, we will prepare raw materials in advance to avoid rising costs due to fluctuations in raw material prices; -We have our own logistics partners, whether it is FOB or CIF, we have our own advantages in cargo transportation; Q119: What is your general delivery time? A: Usually 3-7 working days (for ready-made samples) and 7-15 working days (for bulk orders). Q120: How to confirm the Product Quality before placing orders? A: You can get free samples for some products, you only need to pay the shipping cost or arrange a courier to us and take the samples. You can send us your product specifications and requests, we will manufacture the products according to your requests. Q121: Is there a discount? A: Yes, for larger quantity, we always support with better price. Q122: Is the quality of your product guaranteed? A: We have a professional RD team, so every batch of our product is up standard . Q123: When my good will be shipped? A: About 3-5 days after your payment . Q124: Can I get a sample? A: Free samples are available , but buyers needs to pay freight. Q125: Can you provide relevant documents? A: Yes, of course. We can provide COA, MSDS, Commercial Invoice, Packing List, Bill of loading and certificate of origin. If you have any special requirements, just let us know. Q126: How about the payment? A: We support most mainstream payment methods. T/T, L/C, D/P , D/A, O/A, PAYPAL, Western Union. Q127: How about delivery? A: Mainly contains FOB, CIF, CFR. Q128: Which payment is available for your company? A: T/T, L/C or Alibaba trade insurance. You can choose the one which is convenient for you. Q129: How and when can I get my goods after payment? A: For small quantity products, they will be delivered to you by international courier(DHL, FedEx, TNT etc.) or by air. Usually it will cost 3-7days that you can get the goods after delivery.For large quantity products, shipping by see is worthwhile. It will cost 15-30 days to come to your destination port, which depends on where the port is. Q220: Is there any possible to use my appointed label or package? Re: Yes, we accept OEM/ODM. Private label available. If needed, we'd like to use label or package according to your requirement. Q221: How can you guarantee the goods you offer is qualified? A: We always believe honesty and responsibility are basis of one company, so whatever products we provide for you all are qualified. We will have goods tested and provide COA before delivery for sure. Q222: How can I pay you? A: After you confirm our PI, we will request you to pay. T/T and Paypal, Western Union are the most usual ways we are using. Q223: How long will it take to get the good? A: Depending on your location, For small order, please expect 5-7 days by DHL, UPS, TNT, FEDEX, EMS. For mass order, please allow 5-8 days by Air, 20-35 days by Sea. Q224: Can I get a sample? A: Free sample is available, while the shipping cost should undertake by your side. Q225: Are you manufacturer or trading company? A1: We are manufacturer, we have our own factory for production, what we provide to you is factory price. Q225: Do you accept ODM or OEM service? A: Yes, we accept ODM and OEM services, Please contact us to design your own brand product. Q226: How to confirm the product before placing order? A: First, we can send the sample for you to test it, then you can order the large quality. Or we can send you our specification standard and provide the laster COA.We also cooperate with independent the third party lab such as SGS, PONY etc. Q227: How to order and payment? A: Please kindly let me know the product and the quantity of you need, We will send you the Proforma Invoice. Or you can order via alibaba trade assurance. We can accept payment by Paypal, T/T, Western, Union and so on. Q228: How do you guarantee the price offered is much competive than other suppliers? A: We are manufacturer and have our own factory for production, we have much advantages in production technology and try our best to save costs on labor force and raw materials , so that we can keep cheap price of goods for our clients Q229: Can you guarantee I can get my goods without any custom problem? A: Yes, We offer Reship Service and assure return or refunds. You can get your goods without any problem. Q230: How long can I get the price? A: We usually quote within 24 hours after we get your inquiry (except weekend and holidays). Q231: How can we guarantee quality? A: Always a pre-production sample before mass production Always final Inspection before shipment Q232: How could we be sure the concentration of item? A: We encourage the client to send the sample for testing by Interteck Group or SGS once received the sample. Q233: Can you print custom logo on the product? A: Yes, welcome OEM/ODM. Q234: How about the shipping? A: Small order -could be delivered any international express. (DHL, Fedex and TNT), Big quantity- ship by sea. Our philosophy By air/sea or by express, for small order we suggest you can consider sent by express like DHL, FedEx, UPS etc. 1. UPS, DHL, EMS, HK EMS, FEDEX, HK post, TNT and so on (door to door) 2. For air shipment, please choose your favorite shipping method according to your requirements 3. The shipping cost varies in different location, also depends on specific weight. We will recommend the cheapest and safest way according to your detailed quantities. 4. Express shipping period varies depending upon your location. Normally, it will take around 3-7days from China to destination country, but some remote places need more 1-3 days. 5. We will prepare the shipment in 24-72 hours after we receive the payment and after the eCheck is cleared. 6. We only ship to the confirmed address provided. Please make sure the Ship-To address you type during checkout is correct. We are not responsible for any wrong or undeliverable addresses. 7. For sample and small amount of goods, we usually ship by express, such as DHL,UPS,TNT, ect. For large cargo, we could ship by sea; or according to client's demand. 8. Custom fee (including VATGST): Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office before bidding. We will try our best to help customer do customs clearance. 9. By air by sea: to destination port, need to assist clearance, without door to door service. Express courier DHL/UPS/FedEx/TNT and others: door to door service. 10. Delivery Time: Sample order 3-5 working days, bulk order 25-30 working days. 11. Package: Inner Packaing:Retail packaging, single packaging, or according to customer's advise. Outer Packaing: Strong carton, barrel,Shipping Mark as customer's advise. 12. In order to delivery your package fast and accurate, please kindly left us phone number when you pay, appreciated! 13. We strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the Courier Company and local customs/ duties. If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding. 14. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/ buying. 15. 25 KG/barrel Dimensions: 32*27*41CM Weight: 26.3KGChina Biguanide factory website:http://www.waqiangda.com/